John Livingood has substantial experience in executive level management positions and more than thirty years experience in labor-management relations. He is an experienced advocate, neutral, arbitrator, mediator, and hearing officer in both the public and private sectors, including transportation, health care industry, manufacturing, education, etc., handling commercial, employment discrimination, Americans with Disability Act (employment and public accommodations), and labor-management issues.
This book discusses the mediation and dispute/conflict resolution tool, called "reframing." The scope of this book is limited to the technique of rephrasing statements and concepts in order to advance the goal of reaching an agreement and resolving conflicts and disputes. The book will review six reasons for using the reframing tool and provide relevant examples for its use.
After an introduction to reframing in dispute/conflict resolution setting, this book reviews its use for the following:
Understanding/Clarification
Creating New or Altered Perspective
Neutralization of Language
Identifying the Joint or Common Problem
Creating a New Relationship Paradigm
Moving to a More Focused Phase
Título : Reframing and Its Uses: An Effective Tool in Dispute and Conflict Resolution
EAN : 9780983908913
Editorial : John Livingood
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