Communication refers to the meaningful exchange of
information, ideas or thoughts between the people or between
one end to the other. The entire process of communication is
marked complete only when the listener is able to completely
understand whatever is being conveyed to him/her by the
speaker.
Communication acts as an excellent means for removal of
misunderstanding and creates a clarity of thoughts and
expressions. It also facilitates the process of providing education
to the people.
The process of communication marks the involvement of
minimum of two people and maximum may range up to
infinite. Miscommunication, however, causes disputes between
the involved parties, hurts the feelings of others etc. However,
possession of right set of skills helps the person in carrying out
communication efficiently, effectively and clearly.
There are many types of professional communication- oral,
written, informal, formal, upward, downward, horizontal,
diagonal, inter-personal, intra-personal, intra-departmental and
intra-organisational.
It is important for the companies and organisation to possess
effective means of professional communication for proper
working of management within the organisation and also for
improvement of industrial relations.
It is not everyone's cup of tea to carry out communication with
other people, therefore, it is necessary to know about the 7 C's
concept and the techniques that makes the communication easy
for the speaker and the recipient.
Título : Professional Communication
EAN : 9781393877042
Editorial : IntroBooks
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