Alan Fairweather, The Motivation Doctor, spent a total of 23 years in sales, customer service and management. He worked in six different sales organisations as a Sales Engineer, Training Manager and Sales Manager. For the past eighteen years he has been running his own business as an international speaker in Asia, Europe, the US and the UK. Alan is also the author of How to Manage Difficult People and How to Be a Motivational Manager.
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems...
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