V této e-knize bych vám ráda předala některé klíčové myšlenky a nástroje/cvičení pro seberozvoj, které jsem se naučila od světových odborníků. Pro koho je to určené? Můžete to brát jako prvotní nakopnutí...

Benefit from my knowledge and experience based on: 6+ years in customer-facing roles, 3+ years in SaaS business, 2 successfully built teams from scratch. 🤔 Do you want to... Start your career in...

There are still many people out there who do not see the different nuances between the traditional Account Manager and the new Customer Success roles. 💡 A hint: CSMs are not rebranded AMs.➡️ 📚 This e-book...

By having a customer journey, you define what the best experience for your customer should look like: what they can expect, what they should go through, what they should achieve, how, why, when,...