John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and...
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