Ph.D. Vice President (Education), Ph.D. is responsible
for the Bachelor and Master level education at Laurea University of
Applied Sciences in Vantaa, Finland. She completed her Ph.D. on
service productivity at Hanken School of Economics in Helsinki,
Finland in 1999. Service businesses have been her research and
development field for over 20 years; she is author or co-author of four
business books and more than 50 scientific articles, book chapters and
research papers.
The purpose of this book is to give students and those already in working life new impetus to carry out various practical development projects. The extensive methodological package compiled in the book helps the reader to understand the entity of development work and the many possibilities...
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