Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step...

The game of cat and mouse begins... Following an eight month suspension for gross misconduct, Detective Inspector Andy Horton returns to his job after the charges are dropped, but the stain on his career...

Detective Inspector Andy Horton has a lot on his plate. A celebrity receives threatening phone calls. A nursing home resident is assaulted. A man is found in a pit with several of his fingers severed....

The stakes are high, and time is running out... When a charred body is discovered on a burning boat at Horsea Marina, Detective Inspector Andy Horton is called to investigate. The victim is identified...

A cold, grey January morning. A woman with a gun in her hand. A corpse on an abandoned golf course. Detective Inspector Andy Horton is taking a break on the Isle of Wight. But even when he’s on holiday...

Dark waters hide deadly secrets. When the headmistress of a Portsmouth school is found brutally murdered on an old structure in the middle of Langstone Harbour, Detective Andy Horton of Portsmouth CID...

Meet DI Andy Horton. He’s a risk-taking Harley-Davidson-riding detective who doesn’t always play by the rules . . . which often lands him in trouble with his bosses. Suspicious lights at sea, decomposing...