Robert S. Kaplan ocupa la cátedra Baker Foundation en la Harvard Business School, y es uno de los cocreadores del método ABC y del Cuadro de Mando Integral.
Dr Harold Shipman told his unsuspecting patients he was conducting blood tests as he injected them with a massive dose of heroin; they were dead within minutes. Before his trial, many assumed he was an over-zealous GP who went too far in providing comfort to dying patients. In the...
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