Edición en Inglés
The broken Link in Customer Service.
Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business".
Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization.
This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion and developing of solutions to real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.
Título : The Broken Link
EAN : 9781386558842
Editorial : Erik P. Feldmanis
El libro electrónico The Broken Link está en formato ePub
¿Quieres leer en un eReader de otra marca? Sigue nuestra guía.
Conectarme
Mi cuenta