GINI GRAHAM SCOTT, Ph.D., J.D., is a nationally known writer, consultant, speaker, and seminar leader, specializing in business and work relationships, professional and personal development, social trends, and popular culture. She has published over 50 books with major publishers. She has worked with dozens of clients on memoirs, self-help, popular business books, and film scripts. Writing samples are at www.ginigrahamscott.com and www.changemakerspublishingandwriting.com.
She is the founder of Changemakers Publishing, featuring books on work, business, psychology, social trends, and self-help. It has published over 100 print, e-books, and audiobooks. She has licensed several dozen books for foreign sales, including the UK, Russia, Korea, Spain, and Japan.
She has received national media exposure for her books, including appearances on Good Morning America, Oprah, and CNN. She has been the producer and host of a talk show series, Changemakers, featuring interviews on social trends.
Her books on business relationships and professional development include:
Self-Publishing Secrets (Changemakers Publishing)
Turn Your Dreams into Reality (Llewellyn)
Resolving Conflict (Changemakers Publishing)
A Survival Guide for Working with Bad Bosses (AMACOM)
A Survival Guide for Working with Humans (AMACOM)
Credit Card Fraud with Jen Grondahl Lee (Rowman)
Lies and Liars: How and Why Sociopaths Lie (Skyhorse Publishing)
Scott is also active in a number of community and business groups, including the Lafayette, Pleasant Hill, and Danville Chambers of Commerce. She is a graduate of the prestigious Leadership Contra Costa program, is a7 member of two B2B groups in Danville and Walnut Creek, and a BNI member.
She received her Ph.D. from the University of California, Berkeley, and her J.D. from the University of San Francisco Law School. She has received several MAs at Cal State University, East Bay.
HOW TO HAVE HAPPY CLIENTS AND TURN UNHAPPY CLIENTS INTO HAPPY ONES features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a bad experience in order to fix things.
It includes chapters on these topics:
- an example of a service provider who did everything wrong
- a discussion of what not to do and do
- how to fix it when things go wrong
- what to do if you and the unhappy client run into each other
- how to be a good client yourself.
The author has had hundreds of happy clients over the years, and was inspired to write this book after seeing the mistakes some service providers make
Título : How to Have Happy Clients and Turn Unhappy Clients into Happy Ones
EAN : 9781386969150
Editorial : Changemakers Publishing
El libro electrónico How to Have Happy Clients and Turn Unhappy Clients into Happy Ones está en formato ePub
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